Categories

August 2018
M T W T F S S
« Jul    
 12345
6789101112
13141516171819
20212223242526
2728293031  

Joseph's Blog

Tag Archives: customer journey map

Optimal Customer Journey Road Map [Infographic]

Tweet     + Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli ++ Want to receive exclusive content on how you can deliver extraordinary, memorable, […]

From Customer Journey Map to an Optimal Customer Journey Road Map

Tweet In last week’s blog, I talked about how customer journey mapping has gained widespread acceptance and how to get maximum value out of efforts to depict perceptions of customers across interactions with your brand. I also noted four elements necessary to effectively guide your customer experience design efforts and suggested that the following four […]