Joseph's new book, Get Me a Person: Winning Human Connection and Loyalty in the Age of AI, publishes December 8, 2026. Pre-order a signed copy.
Speaking
Presentations drawn from nearly four decades of proven success.
Whatever your industry, Joseph has likely presented for an organization like yours. He's taken the stage at Fortune 500 summits, service-industry conferences, association events, and leadership retreats.
- Net Promoter Score
- of engagements from returning clients and referrals
- Years of proven impact
Industries served
- Government contractors
- Construction
- Home improvement
- QSR & full-service restaurants
- Insurance
- Financial services
- Healthcare
- Retail & e-commerce
- Hospitality
- Automotive
- Technology
- Telecommunications
- Education
- Membership associations
- International brands
- …and many more
Sample Keynotes
- 01
All Business Is Personal
The Human Experience Pyramid and L.E.A.D. Model, brought to your stage to turn everyday interactions into loyalty and referrals.
Explore the keynote - 02
Customer Loyalty in the AI Era
Earning customer loyalty as AI reshapes interactions.
Explore the keynote - 03
The New Gold Standard
Leadership systems behind some of the world's most refined customer and guest experiences.
Explore the keynote - 04
The Starbucks Experience
Principles for turning ordinary into extraordinary.
Explore the keynote - 05
Driven to Delight
The Mercedes-Benz experience — engineering uncompromising customer excellence.
Explore the keynote - 06
Stronger Through Adversity
Thriving in volatile, uncertain, complex, and ambiguous times.
Explore the keynote
Audience scale · From 200-person leadership summits to audiences in the thousands
Four Distinct Offerings. Consistently Measurable Outcomes.
Every format is built to spark emotional engagement, loyalty, and referrals. Keynotes are available in person, virtual, or hybrid; the virtual option is broadcast-quality from Joseph's certified studio. Workshops and offsites are designed for in-person teams.
Opening or closing keynote
High-energy. Sized to anchor or close out a general session. 45–60 minutes.
Extended keynote with audience Q&A
Pairs the core framework with a moderated audience exchange, ideal for audiences who want to engage with the material. 75–90 minutes.
Workshop or masterclass
Interactive deep-dive for leadership teams. Frameworks become exercises; case studies become live coaching with the audience. 3–4 hours.
Executive offsite & facilitation
Board retreats, leadership offsites, and strategic working sessions. Joseph facilitates while the team applies the frameworks directly to your business. Half-day to multi-day.
Recognized by
Independently credentialed.
Professional Speaker. Customer Experience Practitioner. Human Experience Pioneer.
Certified Speaking Professional
National Speakers Association
Certified Customer Experience Professional
Customer Experience Professionals Association
Impact Award
Customer Experience Professionals Association
Energy that lands.
“High energy, engaging, relevant, and interactive.”
“He made it relevant for our healthcare audience. We could not have asked for a better keynote speaker at our annual leadership day.”
“He wowed our front line staff with his presentation on service.”
How do we know if Joseph is a fit for our event?
Start with the form on the contact page. Joseph's team responds within one business day. The conversation begins with fit: what is the purpose of the event, who will be in the audience, and what outcomes matter most to you.
What does an engagement include beyond the presentation?
Every engagement includes stakeholder listening sessions, a custom-built presentation developed from that input, pre-event coordination, on-site A/V coordination, and post-event tools designed for immediate use. If you'd like it, Joseph can also produce promotional video content to build audience anticipation. He follows up after every engagement to ensure the desired impact was achieved.
Does Joseph customize his presentations for each audience?
Always. Every engagement starts with interviews of key stakeholders, followed by as many planning sessions and full deck run-throughs as it takes to align the stories, examples, and takeaways with your goals and desired outcomes. You get a presentation built for your audience, not one adapted to it.
Next step
Bring Joseph to your next event.
Let's start with a conversation. Keynote, workshop, or culture intensive — tailored to senior leaders, middle management, frontline teams, or your entire organization.