Keynotes & workshops

Imagine being able to bring an expert in customer loyalty, client experience design, employee engagement and leadership to your next event. Further imagine that the expert customizes content to meet your desired event outcomes and delivers a presentation tailored to engage the event participants. Dr. Michelli has been partnering with event planners like you for more than 20 years. In that time he has come to realize that his job is not to just share best-practices from his work with companies like Starbucks, Zappos, The Ritz-Carlton Hotel Company, UCLA Health System, and the Pike Place Fish Market, but also to help you be successful with all aspects of your event experience. Joseph customizes each speaking engagement to meet your needs and can affect value by conducting workshops and break-out sessions in addition to keynote speeches.

Your customized event is turned into a set of learning experiences through a variety of services and options:

  • Initial meeting to explore your needs and evaluate a like-minded end-goal
  • Partnering to develop key learning objectives and create a compelling presentation title
  • Interviews/site visits to personalize and enhance the shared experience of the audience
  • Customized marketing support messages (audio or video) produced by Dr. Michelli
  • Customized articles for inclusion in websites, newsletters, etc. to pique interest in the keynote
  • Participation in media interviews to support the event or create buzz
  • Discounted pricing of Dr. Michelli's books
  • Book signings at the event
  • Complimentary resources for participants such as free weekly podcasts and quarterly newsletters
  • Complimentary post-event webinar hosted by Dr. Michelli
  • Participation in post-event debriefing meetings with your event organizers
  • Formal, post-event assessment of stakeholders

Customized presentations for your organization

Dr. Michelli has spoken to a wide variety of organizations and excels in delivering his message with ease, humor, and the expertise of someone who "lives" client experience and leadership excellence.

The topics he discusses will be extremely relevant to your organization:

Presentations based on Dr. Michelli's bestselling books:

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Prescription for Excellence: Leadership Lessons for Creating an World Class Customer Experience from UCLA Health System

The New Gold Standard: Leadership Principles for Creating Legendary Customer Experiences

The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

When Fish Fly: Lessons for Creating a Vital and Energized Workforce
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Service Excellence and Customer Experience presentations:
Service or Experience? Defining Your "Way We Serve™ Statement"
Service Serves Us™
Service is an Inside Job
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Employee Engagement and Customer Loyalty presentations:
Leading Staff Engagement -- Serving Those Who Serve Your Customer
Roll Up Your Sleeves -- It's Your Turn
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Mastering Change, Unleashing Innovation and Leaving a Legacy presentations:
Change or Die! Securing Maximum Innovation and Staff Engagement
The Road to Practical Innovation
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Legacy/Service Significance presentations:
Success or Significance -- A Case for Legacy
Leadership: The Art of Lasting Significance
Leave Your Mark
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Preview Dr. Michelli 

Sample Dr. Joseph Michelli speaking on a core principal of The Ritz Carlton hotel chain.

Your presentation was absolutely brilliant and the highlight of our event. I sincerely appreciate your extra efforts to synch up your content and messages with our strategic themes for the meeting. Thank you for playing a vital role in Zimmer's leadership meeting.

Charlie Young, VP, Corporate Marketing
Zimmer, Inc.