Do you Consistently deliver extraordinary customer experiences?

Leaders often look for a partner to help them educate and inspire their people to deliver memorable and profitable customer experiences. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences.

To that end, we provide short-term and extended consulting services, keynote and workshop presentations, and bestselling books to meet your needs. Our culture of service excellence is anchored to our mission, vision, and values.

Joseph A. Michelli, Ph.D. is an international speaker, and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Read Full Bio

“Absolutely spot on. A true professional...fantastic accolades from the participants.”

—American Express

Offer world-class consulting, keynotes, training, business books, and other tools for individuals who are committed to deliver extraordinary, memorable, and profitable experiences.