Thinking Ahead.

The "Art"​ of pARTnership - How to Amplify Your Success

Put differently, Since partnerships can make the difference between a business's success or failure, here are a few guideposts for sharing brand equity with a prospective “strategic partner.” Join a parade – Some people will reach out to you based…

How to Be an Iconic Service Brand - Four Things You Must Master (Infographic)

In this week’s blog, I discussed about ways to elevate service excellence. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit…

How to Be an Iconic Service Brand - Four Things You Must Master

To help you answer that question, here are four essential elements to consider: Let's look at how these factors are addressed by the service icon Zappos - a company I've worked with and written about. As you likely know, Zappos is a premier online…

How to Profit from Employee and Customer Love - Staying on the Path Less Traveled (Infographic)

In this week’s blog, I discussed about how to increase team member and customer love in your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more…

How to Profit from Employee and Customer Love - Staying on the Path Less Traveled

If you are reading this week's post in the US, Canada, Mexico, the United Kingdom, France, or Australia, you are likely celebrating Valentine's day (for those in other parts of the world, Valentine's Day is a celebration of love). Thus, I'm…

Six Essentials to Actually Achieve Lasting Success (Infographic)

In this week’s blog, I discussed about ways to enhance customer experience leadership. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team,…

Six Essentials to Actually Achieve Lasting Success

I am convinced that everyone is a leader. Some people are given formal leadership titles, while others informally lead without a title. Since leadership skills are applicable in all areas of our lives (and since customer experience success requires…

How to Craft a Legacy - Taking Your Impact to the Next Level (Infographic)

In this week’s blog, I discussed about realizing legacy. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com .…

How to Craft a Legacy - Taking Your Impact to the Next Level

As we move into February, most of us have set personal and professional growth goals for the remainder of the year. However, I'd like to challenge you to think about goals that transcend 2023. More specifically, I recommend you: 1) Look to the…

How to Create WOW - Five Ingredients for Customer Delight (Infographic)

In this week’s blog, I discussed about ways to drive delight in your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please…

How to Create WOW - Five Ingredients for Customer Delight

Do you satisfy your customers? Let's hope so because, if you don't, your customers will soon deem you incompetent and seek greener pastures. Now to the more challenging question, do you "wow" or delight your customers? Let's assume that answer is…

How to Actually Shock Customers - Give Them Authentic Attention (Infographic)

In this week’s blog, I discussed ways to ensure attentive care of those you serve. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please…

How to Actually Shock Customers - Give Them Authentic Attention

Invariably it's happened to you. While seeking service (in-store, online, or on the phone), you encountered a distracted customer service representative. Worse yet, you've left the people you serve (customers, team members, vendors, friends, or…

How Looking Back Actually Helps You Surge Forward (Infographic)

In this week’s blog, I discussed how to drive learning agility in your organization. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team,…

Pause, Reflect and Learn – How Looking Back Actually Helps You Surge Forward

While writing my book Stronger Through Adversity - World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges , I stumbled upon research conducted by David Hoff and W. Warner Burke, which is summarized in their…

How to Deliver Customer Experience Excellence in 2023 - Invest in Artificial Intelligence (Infographic)

In this week’s blog, I discussed about how you can get ahead of 2023 trends. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit…

How to Deliver Customer Experience Excellence in 2023 - Invest in Artificial Intelligence

I predict that artificial intelligence (AI) will play an increasingly important role in customer experience (CX) success for 2023. In support of this prediction, I typed the following into a popular AI tool: Here are the unedited results generated…

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Being Present Means More than Presents – How to Absolutely Delight in Holiday Moments (Infographic)

In this week’s blog, I discussed about ways to ensure customer experience excellence during this most challenging time. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content.…

Being Present Means More than Presents - How to Absolutely Delight in Holiday Moments

Every year around this time, I re-read Unplug the Christmas Machine: A Complete Guide to Putting Love and Joy Back into the Season . I first came across the book 30 years ago when I gave speeches on how to manage holiday stress. In the book, Jo…