Thinking Ahead.
Customer experience, loyalty, and the AI era.
A new post every week — drawn from Joseph's current research and the ideas shaping his presentations.
1126 posts in the archive
Earlier writing.
Page 23 of 57
- Nov 3, 2020
Stronger Through Adversity | Seek Carefully
Thank you for joining me for this series titled Stronger Through Adversity . The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. https://youtu.be/rdev_Je045g John Gerzema,…
- Oct 27, 2020
Stronger Through Adversity | Formally Listen Beyond the Words
Thank you for joining me for this series titled Stronger Through Adversity . The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. https://youtu.be/jHDbOC6uHpU In my last…
- Oct 20, 2020
Stronger Through Adversity | Informally Listen Beyond the Words
Thank you for joining me for this series titled Stronger Through Adversity . The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. https://youtu.be/o7bw11QWWLY In Stronger…
- Oct 13, 2020
Stronger Through Adversity | Set Safety Supreme
Thank you for joining me for this series titled Stronger Through Adversity . The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. https://youtu.be/z_VuhAGzG2w In Stronger…
- Oct 6, 2020
Stronger Through Adversity | Practice Employee Obsession
Thank you for joining me for this series titled Stronger Through Adversity . The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. https://youtu.be/SlxwhaDa3X4 In Stronger…
- Sep 29, 2020
Stronger Through Adversity | Leave the Island
Thank you for joining me for this series titled Stronger Through Adversity . The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. https://youtu.be/FbW3ochvnZg I wrote the…
- Sep 22, 2020
Stronger Through Adversity | Follow the Terrain
Thank you for joining me for this series titled Stronger Through Adversity . The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19. https://youtu.be/_JFnRsa1EFA During my…
- Sep 15, 2020
Stronger Through Adversity | Put Your Mask On First
Thank you for joining me for this series titled "Stronger Through Adversity." This series highlights key takeaways from my upcoming book of the same name . That book is based on conversations and work with more than 140 global leaders. This…
- Sep 8, 2020
Stronger Through Adversity | Born from Conversation
Thank you for joining me for this new series titled "Stronger Through Adversity." This series provides tools to help you cope and lead in a COVID-19 and post-COVID-19 world. https://youtu.be/EC1DLHbk4aw When people find out I have written books…
- Sep 1, 2020
Make it Technology-Aided and Human-Powered: Deliver a Flourish of Humanity
Thank you for joining me for this series titled "Make it Technology-Aided and Human-Powered." This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This is the…
- Aug 25, 2020
Make it Technology-Aided and Human-Powered: Map the Hybrid Journey
Thank you for joining me for this series titled "Make it Technology-Aided and Human-Powered." This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This…
- Aug 17, 2020
Make it Technology-Aided and Human-Powered: Compassion in Action
In the weeks ahead, I will share how technology should enhance NOT replace humanity. In the meantime, I'd love to hear how you're merging technology and humanity as you counterpunch this virus. During that conversation, I might share how some of my…
- Aug 11, 2020
Make it Technology-Aided and Human-Powered: Be Compassionate
I'd love to hear how you're effectively demonstrating compassion to team members and customers and possibly share how some of my clients are doing the same. Please reach out to me here . Thank you for joining me for this new series titled "Make it…
- Aug 4, 2020
Better Than Normal | The Entrepreneurial New Days
This is the sixth and final installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19…
- Jul 28, 2020
Better Than Normal | The Listening New Days
This is the fifth installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world.…
- Jul 21, 2020
Better Than Normal | The Empathic New Days
This is the fourth installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world.…
- Jul 14, 2020
Better Than Normal | The Vulnerable New Days
This is the third installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world.…
- Jul 7, 2020
Better Than Normal | The Purposeful New Days
This is the second installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world.…
- Jun 30, 2020
Better Than Normal - The Good New Days
This is the first installment in a series titled "Better Than Normal - Designing Transformative Experiences," which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world.…
- Jun 23, 2020
It's Emotional - Finding Comfort in Uncertainty
This is the 6th and final installment in the series, "It's Emotional – Creating an Unprecedented Team and Customer Experience." This series of short presentations offer tools to help you manage your emotions and to support the emotional journey of…
Joseph Michelli
Bestselling author of twelve books on Starbucks, Ritz-Carlton, Mercedes-Benz, Zappos, Airbnb, UCLA Health, and One Medical. Top 5 Global CX Thought Leader for ten consecutive years.
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