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February 19, 2020

Are Customers Getting Smarter than Business Leaders? [Infographic]

I'm a fan of both business leaders and customers. However, of the two groups, it seems that customers are winning when it comes to embracing change. As you look at your business's ability to understand your customers and their journey with you, I…

I'm a fan of both business leaders and customers. However, of the two groups, it seems that customers are winning when it comes to embracing change.

As you look at your business's ability to understand your customers and their journey with you, I welcome the opportunity to understand you and your needs: particularly, as you seek to offer your customers a personalized, efficient, and caring experience. Let’s stay “smart” and keep up with our customers and the “smart” choices they are making on behalf of customer committed businesses. Simply reach out to me here and we’ll find a time to talk!

Get Me a Person by Joseph Michelli — book cover
New book

Get Me a Person

Winning Human Connection and Loyalty in the Age of AI. On sale December 8 — signed, personalized copies are available now.

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Written by

Joseph Michelli

Joseph Michelli, Ph.D., is a Certified Speaking Professional and #1 New York Times bestselling author whose books are drawn from his work inside Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, and Zappos. His new book, Get Me a Person, releases December 8. Signed, personalized copies available now. He helps leadership teams design human-centered, technology-aided experiences that build loyalty and referrals. Start a conversation about your team.

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