5 Things Not to Do in Your Journey to Customer Experience Excellence {Infographic}

Raise your hand if you remember the radio or television police drama Dragnet. For the rest of you here’s a link from the History Channel. I reference Dragnet so that I can borrow one of the many signature lines from the show, “Only the names have been changed to protect the innocent.” This infographic will honor that name changing tradition as I will come up with a pseudonym for a technology provider who gave me a front-row seat into five lessons on things NOT TO DO in pursuit of customer experience excellence.