Lessons from an Unexpected Sector | Part 1 of 3 {Infographic}

Cincinnati/Northern Kentucky International Airport (CVG) has not only improved the traveler experience, but it has pioneered industry breakthroughs. This has been done largely by investing in areas of data collection, time management, and passenger service. Rather than relying on traditional industry consulting partners with traditional customer experience solutions, CVG boldly sought out technology start-up companies to craft “out-of-the-box” solutions.