All writing
December 8, 2015
Keys to Customer Experience Excellence {Infographic} | Driven to Delight
New book
Get Me a Person
Winning Human Connection and Loyalty in the Age of AI. On sale December 8 — signed, personalized copies are available now.
Pre-order the book
Written by
Joseph Michelli
Joseph Michelli, Ph.D., is a Certified Speaking Professional and #1 New York Times bestselling author whose books are drawn from his work inside Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, and Zappos. His new book, Get Me a Person, releases December 8. Signed, personalized copies available now. He helps leadership teams design human-centered, technology-aided experiences that build loyalty and referrals. Start a conversation about your team.
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