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October 30, 2019

Inspiring Growth: Not Demanding It [Infographic]

I have been on the road a lot lately, thanks to a combination of consulting, speaking, and the launch of my new book, The Airbnb Way . (Speaking of that book, we are sponsoring a 4 day, 3 night trip to San Francisco with a tour of Airbnb HQ. There…

I have been on the road a lot lately, thanks to a combination of consulting, speaking, and the launch of my new book, The Airbnb Way. (Speaking of that book, we are sponsoring a 4 day, 3 night trip to San Francisco with a tour of Airbnb HQ. There is no purchase necessary so enter here and share the link with friends through Dec 16th*.)

I would love to speak with you about your process for inspiring customer experience growth in your teams. Simply reach out to me here. _____________________________________________ Learn more about The Airbnb Way Book Trip Giveway: *NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. Open to legal residents of the 48 contiguous U.S. / D.C., age 21+. Void outside the 48 U.S./D.C. and where prohibited. Sweepstakes starts at 12:00:01 AM ET on 10/16/19; ends at 11:59:59 PM ET on 12/16/19. Total ARV of Grand Prize: $4,500. Odds of winning depend upon the number of eligible entries received. There is a limit of one entry per person. For full Official Rules, click here. Sponsor: The Michelli Experience. Airbnb is a prize provider only.

Get Me a Person by Joseph Michelli — book cover
New book

Get Me a Person

Winning Human Connection and Loyalty in the Age of AI. On sale December 8 — signed, personalized copies are available now.

Pre-order the book
Joseph Michelli portrait
Written by

Joseph Michelli

Joseph Michelli, Ph.D., is a Certified Speaking Professional and #1 New York Times bestselling author whose books are drawn from his work inside Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, and Zappos. His new book, Get Me a Person, releases December 8. Signed, personalized copies available now. He helps leadership teams design human-centered, technology-aided experiences that build loyalty and referrals. Start a conversation about your team.

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