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November 25, 2010

How to REALLY say "THANK YOU!"

Many people will say "thank you" to their customers today. Sadly, in some cases that gratitude will lack credibility. To have your customer appreciation message stick, you may need to translate the words into the following actions: 1) Strive to…

Many people will say "thank you" to their customers today. Sadly, in some cases that gratitude will lack credibility. To have your customer appreciation message stick, you may need to translate the words into the following actions: 1) Strive to offer the best possible product, 2) Seek to deliver the product in a manner that makes it easy for your customers, 3) Genuinely care about the customer's wants, needs, and desires, 4) Make gratitude a way of being, not an annual message 5) Welcome, fulfill, and offer a fond farewell each time you have the opportunity to connect with your customer (even when they are not buying). Appreciation, gratitude and thankfulness are not what what we say...it's who we are.... Today, like all days, I am thankful for you!

Get Me a Person by Joseph Michelli — book cover
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Get Me a Person

Winning Human Connection and Loyalty in the Age of AI. On sale December 8 — signed, personalized copies are available now.

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Joseph Michelli

Joseph Michelli, Ph.D., is a Certified Speaking Professional and #1 New York Times bestselling author whose books are drawn from his work inside Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, and Zappos. His new book, Get Me a Person, releases December 8. Signed, personalized copies available now. He helps leadership teams design human-centered, technology-aided experiences that build loyalty and referrals. Start a conversation about your team.

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