May 24, 2009

Free Webinar Thursday May 28th 2pm Eastern

For dial-in and registration informaiton, please click the link below: https://www.eventspan.com/event/2009-05-28-from-the-ordinary-into-the-extraordinary-creating-the-total-customer-experience For dial-in and registration informaiton, please click…

Join me for a free webinar Thursday May 28th at 2pm Eastern. The webinar is entitled: From the Ordinary into the Extraordinary - Creating the Total Customer Experience

For dial-in and registration informaiton, please click the link below: https://www.eventspan.com/event/2009-05-28-from-the-ordinary-into-the-extraordinary-creating-the-total-customer-experience

New book

Get Me a Person

Winning Human Connection and Loyalty in the Age of AI. On sale December 8 — signed, personalized copies are available now.

Pre-order the book

Back to all writing

Written by

Joseph Michelli

Joseph Michelli, Ph.D., is a Certified Speaking Professional and #1 New York Times bestselling author whose books are drawn from his work inside Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, and Zappos. His new book, Get Me a Person, releases December 8. Signed, personalized copies available now. He helps leadership teams design human-centered, technology-aided experiences that build loyalty and referrals. Start a conversation about your team.

More about Joseph

Newsletter

Get the next piece in your inbox.

New writing every week or two. No filler. Unsubscribe anytime.