September 14, 2018

Iterative and Future Backward Customer Experience Design {Infographic}

Let's focus on the importance of both iterative and future backward customer experience design. Save Save Save Save Let's focus on the importance of both iterative and future backward customer experience design. Save Save Save Save

Let's focus on the importance of both iterative and future backward customer experience design.

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New book

Get Me a Person

Winning Human Connection and Loyalty in the Age of AI. On sale December 8 — signed, personalized copies are available now.

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Written by

Joseph Michelli

Joseph Michelli, Ph.D., is a Certified Speaking Professional and #1 New York Times bestselling author whose books are drawn from his work inside Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, and Zappos. His new book, Get Me a Person, releases December 8. Signed, personalized copies available now. He helps leadership teams design human-centered, technology-aided experiences that build loyalty and referrals. Start a conversation about your team.

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