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November 1, 2010

5 Ways Customer Service Should NOT be like Politics

As we come to the end of yet another vicious campaign cycle, I couldn't help thinking about how "would-be public servants" demonstrate the worst of servant leadership. Service should not be like politics, in that service is: 1) about people not…

As we come to the end of yet another vicious campaign cycle, I couldn't help thinking about how "would-be public servants" demonstrate the worst of servant leadership. Service should not be like politics, in that service is: 1) about people not power 2) emphasize those being served not the one serving 3) occurs without making a negative comparison of others 4) is authentic 5) is best when subtle and not shrill On the eve of this election, it might be good to think about times we TRY to use LOOK AT ME service to "win" the vote of our customer instead of trust that UNDERSTATED service ALWAYS DOES! Where can you soften your service rhetoric and increase your service authenticity?

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Joseph Michelli

Joseph Michelli, Ph.D., is a Certified Speaking Professional and #1 New York Times bestselling author whose books are drawn from his work inside Starbucks, The Ritz-Carlton, Mercedes-Benz, Airbnb, and Zappos. His new book, Get Me a Person, releases December 8. Signed, personalized copies available now. He helps leadership teams design human-centered, technology-aided experiences that build loyalty and referrals. Start a conversation about your team.

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