"John Yokoyama and Joseph Michelli
explain the secrets to making the success of the World Famous
Pike Place Fish Market come alive in your work and life.
These are principles that work. You can energize your employees and delight your
customers by modeling the fabulous ideas that come from the
World Famous Pike Place Fish Market."
— Ken Blanchard, co-author of The One
Minute Manager
"For some managers and business owners, leadership
amounts to little more than trying to change others. John
Yokoyama did the opposite. he decided who he wanted to
'be' and modeled his vision with great intention. Instead
of demanding results, he invited and inspired his employees--and
the transformation of Pike Place Fish was more powerful and
enduring as a result. Johnny is a great leader with an
important message"
— John Christensen, CEO, ChartHouse
Learning, and Co-Author of FISH!
From
Publishers Weekly
By empowering
his employees, helping them buy in to his business vision and
encouraging an intense commitment to customer service, Yokoyama
turned a struggling Seattle fish market—with many unhappy
employees—into the World Famous Pike Place Fish Market. Now
"it would be difficult to find any retail store in America
that makes more money per square foot of retail space,"
Yokoyama writes; "we haven’t had a full-time employee
leave within the past five years." In this volume, which
liberally employs fishing metaphors, Yokoyama and Michelli
(Humor, Play and Laughter) share lessons and concepts that apply
to a wide variety of business ventures. They offer advice for
instilling passion in employees, thinking outside the profit box
and striving to reach out to the community and customers,
solving problems effectively and with a view to improvement, and
realizing as goals are achieved, that "the process never
ends. The game is simply played at a higher level with
time." Well-placed quotes from such luminaries as Nelson
Mandela and Woodrow Wilson enhance the book’s inspirational,
if idealistic, messages.
Copyright © Reed Business Information, a division of Reed
Elsevier Inc. All rights reserved.
From Booklist
Yokoyama is the owner of Pike Place Fish
in Seattle's Pike Place Market, a historic, open-air market
located in the heart of Seattle, Washington. Crowds gather daily
to see the crew of fishmongers throwing fish and interacting
with customers, and also to purchase some of the freshest fish
in the country. The stand wasn't always as successful as it is
today, however. Yokoyama's attitudes were shaped from his
childhood experience of being imprisoned in World War II
Japanese-American internment camps, as well as by his
overbearing father. Prone to outbursts of anger, his strict,
closed-minded management style wasn't working. Through much
personal work he became aware of the effects that negative
dialog, both internal and external, were having on his crew.
Once he made a conscious decision to take a personal interest in
his employees and created a vision of becoming a "world
famous" fish market, the business really took off. He now
shares his powerful insights as a consultant on the creation of
dynamic business cultures for corporations around the world. David
Siegfried
Copyright © American Library Association. All rights
reserved
Audio
Book News Service
Customer
service and employee morale are the two main messages from this
interesting audio book. Yokoyama explains in his own words how
he turned around a struggling Seattle fish market and developed
loyalty from his employees, helping them develop vision and
commitment. Having never had a full-time employee leave within
the past five years, Yokoyama offers advice for encouraging
passion in employees, teaching them to overcome the daily
frustrations and setbacks that are part of the job. The audio
describes how crowds gather daily to see the crew throwing fish
and interacting with customers, and also to purchase some of the
freshest fish in the country. Yokoyama's attitudes were shaped
partly from his childhood experience of being imprisoned in
World War II Japanese-American internment camp.
Media Attention for "When Fish
Fly"
National
Federation of Independent Business
Gibbons Peck
The Florence
Citizen
Innsbruck
Today
Fort Frances
Times
Colorado
Springs Gazette
Mercer
Island Reporter
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