When Fish Fly: Lessons
for Creating A Vital and Energized Workplace by John Yokoyama and Joseph Michelli, PH.D.
When Fish Fly is about the transformation
of a small, failing fish market in the Seattle,
WA area. Through personal change in the owner,
he helped envision his staff to become something
more than just a fish market - to become "world
famous". To the staff at Pike Place Fish Market,
being "world famous" means taking a sincere
interest in their customers and each other on a
personal level. Through intentional coaching and
modeling, they have instilled a culture that is
both entertaining and life affirming. In
essence, in all they do, they place people ahead
of selling fish. At the end of the day, they
sell more fish and have truly become The World
Famous Pike Place Fish Market.
This book is remarkably simple story about
leadership and culture change. It's about
leaders who are not afraid to scrutinize why
they are in business and what motivates them. It
is about leaders who are able to call their
staff and employees to a higher standard (i.e. -
serving people) in a relatively mundane and
smelly profession - selling fish! A great book
about personal transformation that leads to the
successful transformation of a company.
A very easy read. Eight chapters with plenty of
real-life stories and interesting quotes to keep
you reading. It isn't academic business
theories. It is a company's testimony of truly
becoming the best that they can be.