"This book gives you a series of practical, proven ideas and
strategies that you can apply immediately to build a more successful
business."
- Brian Tracy; author of Million Dollar Habits
"Michelli gives you a practical solution to achieving and
sustaining success by creating your unique customer experience."
- Harry Paul, co-author of FISH! A
Remarkable Way to Boost Morale and Improve Results and
REVVED! An Incredible Way to Rev Up Your Workplace and Achieve
Amazing Results
"Yes! Starbucks has changed the way the world experiences
coffee, but it has also done so much more--Starbucks has blown
the doors off
the business, marketing, and even popular culture as usual, Dr.
Michelli offers keen insights on the transformational power of
Starbucks. Better yet, The Starbucks Experience makes
the power accessible to all of us in business and life."
- Dr. Jackie Freiberg; co-author
of Guts! Companies That Blow the Doors Off Business as Usual and NUTS! Southwest Airlines Crazy Recipe for Business and Personal
Success
"One of the only things I like better than Starbucks coffee
is a great book. In The Starbucks Experience, Joseph Michelli
has brewed up a stimulating read about Starbucks and how it became
a
world-class brand. Not only will you get outstanding insights
into what makes Starbucks great, but you'll learn how you can
use
these principles to create a rich experience for your customers
as well."
- Mark Sanborn: author of The Fred Factor
"Starbucks has been a terrific business partner for Johnson
Development Corporation. Dr. Michelli offers unique insights
into
how Starbucks partners, from the store level to corporate
leadership, create powerful experiences for staff, customers,
and communities. Get this book--make a difference."
- Earvin "Magic" Johnson:
NBA All-Star and President Johnson Development Corporation
"The enormous ongoing and on-growing success of Starbucks will
make this book of interest to just about everyone. The
principles it espouses are dear to my heart and I recommend it
without qualification. "
- Ken Blanchard, co-author of The One
Minute Manager and The Secret
"I know Starbucks! There first store is just about a block from
my business the World Famous Pike Place Fish Market--you know us as
the guys who throw and catch fish. Dr. Michelli has not only
helped me write the story of my business, but in The Starbucks
Experience he captures the essence of what Starbucks has done to
generate unmatched success. Read this book, live the principles,
and enjoy profits untold. "
- John Yokoyama, co-author of When
Fish Fly: Lessons for Creating a Vital and Energized Workplace
and owner of the World Famous Pike Place Fish Market
"The principles Dr. Michelli reveals have been of immediate
value to our fourteen companies. This book is a powerhouse combination
of
business information AND insight that will make a difference
for you and your organization."
- Scott McKain: Vice Chairman, Obsidian Enterprises,
Inc.Co-founder, The Value Added Institute and author of What
Customers Really Want: How to Bridge the Gap Between What Your
Organization Offers and What Your Clients Crave and ALL
Business is Show Business: Create the Ultimate Customer Experience
to Differentiate Your Organization, Amaze Your Clients, and Expand
Your Profits
Literary Reviews
"Michelli, a professional speaker, trainer, and consultant,
takes an in-depth look at Starbucks's proven and practical strategies
for building a successful, multinational corporation. His chapters
illustrate the company's five basic success
principles: make it your own, everything matters, surprise and
delight, embrace resistance, and leave your mark. Readers will
discover a rich mix of ideas and techniques that will help them
apply the Starbucks vision, creativity, and leadership to their
own careers, workplaces, and companies. Michelli shares fascinating
information, e.g., the Starbucks employee turnover rate is
250 percent lower than the industry average, Starbucks has stores
in 37 countries and averages more than 35 million customer visits
each week, five new Starbucks stores open a day, and, perhaps
most amazingly, Starbucks is not a franchise business. This
book shows readers how employee motivation, excellent customer
service and satisfaction, and community involvement build a great
company. Most business collections will want to add."
- Published in the Library
Journal by Susan C. Awe, University of New Mexico Library, Albuquerque
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