<?xml version="1.0" encoding="UTF-8"?><?xml-stylesheet type="text/xsl" href="//josephmichelli.com/main-sitemap.xsl"?>
<urlset xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd http://www.google.com/schemas/sitemap-image/1.1 http://www.google.com/schemas/sitemap-image/1.1/sitemap-image.xsd" xmlns="http://www.sitemaps.org/schemas/sitemap/0.9">
	<url>
		<loc>https://josephmichelli.com/blog/empathic-new-days/</loc>
		<lastmod>2020-07-21T14:00:50+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/better-than-normal-vulnerable-days/</loc>
		<lastmod>2020-07-14T14:00:21+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/purposeful-new-days/</loc>
		<lastmod>2020-07-07T14:00:24+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/better-than-normal-1/</loc>
		<lastmod>2020-06-30T14:00:15+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/finding-comfort-in-uncertainty/</loc>
		<lastmod>2020-06-23T14:54:23+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/its-emotional-now-is-the-time-to-design/</loc>
		<lastmod>2020-06-16T14:00:27+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/flip-the-feeling/</loc>
		<lastmod>2020-06-09T14:00:03+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/listen-to-feelings/</loc>
		<lastmod>2020-05-27T14:00:38+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/honor-fear/</loc>
		<lastmod>2020-05-19T14:00:58+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/emotional-focus-on-the-hole/</loc>
		<lastmod>2020-05-12T14:00:41+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/break-the-glass-customer-experience-covid-19/</loc>
		<lastmod>2020-05-05T16:25:05+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/break-the-glass-be-surprisingly-kind/</loc>
		<lastmod>2020-04-28T14:00:52+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/break-the-glass-set-expectations/</loc>
		<lastmod>2020-04-21T14:00:59+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/break-the-glass-anticipate/</loc>
		<lastmod>2020-04-14T14:00:43+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/break-the-glass/</loc>
		<lastmod>2020-04-07T14:00:51+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/gratitude-hope/</loc>
		<lastmod>2020-03-31T19:24:32+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/leadership-is-not-waiting-to-follow/</loc>
		<lastmod>2020-03-24T13:41:25+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/leadership-lessons-pandemic/</loc>
		<lastmod>2020-03-17T14:00:44+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/vuca-coronavirus-infographic/</loc>
		<lastmod>2020-03-11T14:08:12+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/03/vuca-coronavirus-infographic-color.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/vuca-coronavirus-human-experience-leadership/</loc>
		<lastmod>2020-03-10T14:00:27+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/03/Screen-Shot-2020-03-09-at-10.24.00-AM.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-uncertain-times-infographic/</loc>
		<lastmod>2020-03-04T14:04:40+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/03/listening-and-leading-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-uncertain-times/</loc>
		<lastmod>2020-03-03T14:00:45+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/changing-world-of-customer-experience-infographic/</loc>
		<lastmod>2020-02-26T15:16:06+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/02/the-changing-world-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/changing-world-of-customer-experience/</loc>
		<lastmod>2020-02-25T14:00:20+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/smarter-customers-infographic/</loc>
		<lastmod>2020-02-19T15:24:44+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/02/are-customers-g_44374191.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customers-smarter/</loc>
		<lastmod>2020-02-18T14:00:20+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/human-experience-training-infographic/</loc>
		<lastmod>2020-02-12T14:48:32+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/02/successful-huma_44201502.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/human-experience-training/</loc>
		<lastmod>2020-02-11T14:00:45+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/being-surprisingly-kind/</loc>
		<lastmod>2020-02-05T14:22:44+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/surprisingly-kind-infographic/</loc>
		<lastmod>2020-02-05T14:22:14+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/02/being-surprisingly-kind-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/everything-matters-infographic/</loc>
		<lastmod>2020-01-29T16:42:28+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/01/everything-matters-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/everything-matters/</loc>
		<lastmod>2020-01-28T15:37:26+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/leveraging-trends-infographic/</loc>
		<lastmod>2020-01-22T17:07:17+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/01/leveraging-trends-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/leveraging-trends/</loc>
		<lastmod>2020-01-21T15:18:18+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/memorable-customer-experiences-infographic/</loc>
		<lastmod>2020-01-15T19:41:03+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/01/2020-and-beyond-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/deliver-memorable-customer-experiences/</loc>
		<lastmod>2020-01-14T15:44:55+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/moving-forward-infographic/</loc>
		<lastmod>2020-01-08T15:11:25+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/01/prioritization-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/prioritization/</loc>
		<lastmod>2020-01-07T14:00:50+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/01/Mercedes-Benz-Current-State.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2020/01/MB-Dump-Truck.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/hows-your-customer-experience/</loc>
		<lastmod>2019-12-31T18:19:41+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/Martecs-Law.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/unplugging-to-connect/</loc>
		<lastmod>2019-12-23T14:41:52+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/the-art-of-wrapping-and-trimming-your-customer-experience-put-a-bow-on-it-infographic/</loc>
		<lastmod>2019-12-18T16:14:57+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/12/The-Art-of-Wrapping-and-Trimming-Your-Customer-Experience-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/wrapping-your-customer-experience/</loc>
		<lastmod>2019-12-17T16:20:44+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/12/Vehicle-bow.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/12/Chocolates.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/12/Bow-Chocolates.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/tips-for-managing-customer-complaints/</loc>
		<lastmod>2019-12-10T14:34:10+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/human-experience-creation-infographic/</loc>
		<lastmod>2019-12-04T14:43:55+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/12/human-experience-creation-infographic-scaled.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/human-experience-creation/</loc>
		<lastmod>2019-12-03T15:33:17+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/ungrateful-infographic/</loc>
		<lastmod>2019-11-27T14:00:47+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/11/hostile-ungrateful-infographic-scaled.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/experience-success-infographic/</loc>
		<lastmod>2019-11-20T15:27:59+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/11/the-formula-experience-infographic-scaled.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/create-a-hostile-environment-for-the-ungrateful/</loc>
		<lastmod>2019-11-26T14:00:11+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/formula-for-experience-success/</loc>
		<lastmod>2019-11-19T14:00:58+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/service-storytelling-infographic/</loc>
		<lastmod>2019-11-13T15:10:40+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/11/the-art-of-service-storytelling-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/service-storytelling/</loc>
		<lastmod>2019-11-12T14:00:11+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/convenience-over-privacy-infographic/</loc>
		<lastmod>2019-11-06T14:00:23+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/11/convenience-over-privacy-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/convenience-over-privacy/</loc>
		<lastmod>2019-11-05T14:00:09+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/inspiring-growth-infographic/</loc>
		<lastmod>2019-10-30T14:00:00+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/10/inspiring-growth-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/inspiring-growth/</loc>
		<lastmod>2019-10-29T14:00:38+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/shared-communication-platforms-infographic/</loc>
		<lastmod>2019-10-23T14:14:07+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/10/shared-communication-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/shared-communication-platforms/</loc>
		<lastmod>2019-10-22T13:03:21+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/the-airbnb-way-infographic/</loc>
		<lastmod>2019-10-16T17:50:09+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/10/experiencing-airbnb-infographic-1.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/experiencing-collaboration-the-airbnb-way/</loc>
		<lastmod>2019-10-15T13:22:46+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/starbucks-customer-experience-infographic/</loc>
		<lastmod>2019-10-09T14:02:51+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/10/never-ending-customer-experience-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/journey-to-customer-experience-excellence/</loc>
		<lastmod>2019-10-08T14:00:58+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-growth-infographic/</loc>
		<lastmod>2019-10-02T13:44:10+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/10/silos-customer-experience-growth.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-growth/</loc>
		<lastmod>2019-10-01T14:00:15+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-day/</loc>
		<lastmod>2019-09-23T16:13:48+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-questions-infographic/</loc>
		<lastmod>2019-09-18T13:51:39+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/09/customer-experience-questions-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-questions/</loc>
		<lastmod>2019-09-17T13:48:29+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/growth-mindset-and-customer-experience-infographic/</loc>
		<lastmod>2019-09-12T14:08:16+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/09/hows-your-growth-mindset.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/hows-your-growth-mindset/</loc>
		<lastmod>2019-09-10T17:53:05+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/human-experience-in-a-technological-world/</loc>
		<lastmod>2019-09-04T19:56:57+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-segments-or-customer-needs-states-infographic/</loc>
		<lastmod>2019-08-28T14:03:22+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/customer-segments-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-segments-or-customer-need-states/</loc>
		<lastmod>2019-08-27T14:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/trusting-your-people-infographic/</loc>
		<lastmod>2019-08-21T17:35:54+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/trusting-your-people-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/trusting-your-people/</loc>
		<lastmod>2019-08-20T14:00:47+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/The-Airbnb-Way-book.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/legendary-brand-infographic/</loc>
		<lastmod>2019-08-14T14:15:40+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/legendary-brand-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/legendary-brand-whats-your-story/</loc>
		<lastmod>2019-08-13T14:06:23+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/The-Airbnb-Way-book.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/The-Michelli-Experience-logo.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/human-service-culture-infographic/</loc>
		<lastmod>2019-08-07T13:28:07+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/cutting-edge-service-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/human-service-culture/</loc>
		<lastmod>2019-08-05T15:39:30+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/Rate-your-experience.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/08/MindChamps.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/optimal-customer-visioning-infographic/</loc>
		<lastmod>2019-07-31T17:45:03+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/optimal-customer-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/optimal-customer-visioning/</loc>
		<lastmod>2019-07-30T18:10:03+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/Martecs-Law.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/south-african-entrepreneurs-infographic/</loc>
		<lastmod>2019-07-24T15:49:55+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/the-agility-of-ownership-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/lessons-from-south-african-entrepreneurs/</loc>
		<lastmod>2019-07-23T14:00:29+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/South-Africa-Joseph-Michelli-on-stage.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/Tweet-Mr-Artisan.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-lessons-from-the-african-bush/</loc>
		<lastmod>2019-07-18T16:11:45+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/Picture1.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/Leopard.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/Lion.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/south-african-informal-townships-infographic/</loc>
		<lastmod>2019-07-17T13:24:03+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/customer-exerience-informal-townships-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-informal-townships/</loc>
		<lastmod>2019-07-17T13:19:54+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/SA-7.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/SA-6.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/SA-5.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/SA-4.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/SA-3.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/SA-2.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/SA-1.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-lessons-infographic-2/</loc>
		<lastmod>2019-07-12T14:34:06+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/07/customer-experience-african-bush-infographic-1.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/extending-kindness/</loc>
		<lastmod>2019-07-02T14:00:57+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/cognitive-bias/</loc>
		<lastmod>2019-06-25T14:00:17+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/drive-emotional-intelligence-improve-customer-experience/</loc>
		<lastmod>2019-06-19T13:14:05+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/06/drive-eq-cx-roe-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/drive-eq/</loc>
		<lastmod>2019-06-18T13:39:48+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-wisdom-update/</loc>
		<lastmod>2019-06-11T13:53:05+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/living-and-serving/</loc>
		<lastmod>2019-05-28T19:05:41+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2016/04/Ernie.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2016/04/JE.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2016/04/Ernie-Joseph.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/business-reputation-infographic/</loc>
		<lastmod>2019-05-23T13:50:01+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/05/small-town-brand-reputation-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/business-reputation/</loc>
		<lastmod>2019-05-21T14:40:03+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/personalization-infographic/</loc>
		<lastmod>2019-05-15T14:17:57+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/05/The-bar-is-high.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/letting-your-products-and-technology-down/</loc>
		<lastmod>2019-05-14T15:41:02+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/out-with-the-old-in-with-the-new-and-not-so-new-three-trends-to-consider-in-customer-experience-delivery/</loc>
		<lastmod>2019-05-14T15:11:40+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-goes-awry-infographic/</loc>
		<lastmod>2019-05-09T13:45:14+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/05/differentiation-through-service-recovery.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/differentiation-through-service-recovery/</loc>
		<lastmod>2019-05-08T14:13:04+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/05/Joseph-Michelli-juggling.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/closed-loop-communication-infographic/</loc>
		<lastmod>2019-05-02T14:00:42+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/05/close-the-loop-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/closed-loop-communication/</loc>
		<lastmod>2019-05-01T14:47:36+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/05/Sender-Receiver.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/where-will-your-customers-land-infographic/</loc>
		<lastmod>2019-04-24T17:56:39+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/04/rolling-through-highs-lows.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/where-will-customers-land/</loc>
		<lastmod>2019-04-23T13:22:45+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/not-to-do-customer-experience-infographic/</loc>
		<lastmod>2019-04-18T14:22:43+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/04/5-Things-Not-To-Do-Customer-Experience.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/5-things-not-to-do-customer-experience/</loc>
		<lastmod>2019-04-16T14:30:14+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-journey-map-not-enough-infographic/</loc>
		<lastmod>2019-04-10T13:56:59+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/04/customer-journey-map-is-not-enough.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-journey-map-is-not-enough/</loc>
		<lastmod>2019-04-09T15:00:06+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/story-hook-infographic/</loc>
		<lastmod>2019-03-27T14:15:48+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/03/how-write-a-compelling-story-hook-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/write-a-compelling-story-hook/</loc>
		<lastmod>2019-03-26T13:59:37+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/sharing-brand-stories-infographic/</loc>
		<lastmod>2019-03-21T14:14:52+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/03/Sharing-Brand-Stories-Infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/sharing-brand-stories/</loc>
		<lastmod>2019-03-20T15:17:32+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/emotion-branded-storytelling-infographic/</loc>
		<lastmod>2019-03-14T15:18:27+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/03/emotion-branded-storytelling-infographic.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/emotion-branded-storytelling/</loc>
		<lastmod>2019-03-13T13:28:04+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/03/Billys-Donuts.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/03/emotion-branded-storytelling.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/03/BillysDonut.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/branded-storytelling-infographic/</loc>
		<lastmod>2019-03-06T14:48:21+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/03/say-yes-to-a-dress.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/branded-customer-experience-infographic-2/</loc>
		<lastmod>2019-02-27T14:59:27+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/02/branded-customer-experience-.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/deliver-a-branded-customer-experience/</loc>
		<lastmod>2019-02-26T14:00:08+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-wisdom-infographic/</loc>
		<lastmod>2019-02-20T14:08:31+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/02/customer-experience-wisdom.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-wisdom/</loc>
		<lastmod>2019-02-19T18:51:26+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/02/Global-Gurus-2019.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/why-customer-retention-is-essential/</loc>
		<lastmod>2019-02-13T14:55:03+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/10/JaredHeadshot.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/effective-visual-storytelling/</loc>
		<lastmod>2019-02-06T15:09:38+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/02/5-million-reasons.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/visual-storytelling/</loc>
		<lastmod>2019-02-05T15:55:27+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/old-things-that-endure-infographic/</loc>
		<lastmod>2019-01-30T17:13:56+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/01/old-things-that-endure.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/learning-customer-experience-excellence/</loc>
		<lastmod>2019-01-29T14:55:14+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/brand-voice-infographic/</loc>
		<lastmod>2019-01-23T14:01:51+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/01/how-to-drive-your-brand-voice.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/brand-voice/</loc>
		<lastmod>2019-01-22T18:23:01+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/blast-from-the-past/</loc>
		<lastmod>2019-01-16T21:03:30+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/01/a-blast-from-the-past.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-excellence-2020/</loc>
		<lastmod>2019-01-15T14:00:44+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customers-2019-infographic/</loc>
		<lastmod>2019-01-09T14:00:32+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2019/01/customers-2019.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/making-magic-for-customers-in-2019/</loc>
		<lastmod>2019-01-08T14:00:42+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/deliver-convenience-infographic/</loc>
		<lastmod>2018-12-19T14:11:30+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/12/quickly-before-the-year-ends.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/deliver-convenience/</loc>
		<lastmod>2018-12-18T14:08:53+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/managing-customer-complaints-infographic/</loc>
		<lastmod>2018-12-12T14:56:39+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/12/when-customers-arent-jolly.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-complaints-holiday-season/</loc>
		<lastmod>2018-12-10T15:33:11+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/cyber-week-retail/</loc>
		<lastmod>2018-11-27T17:47:35+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/two-magic-words-infographic/</loc>
		<lastmod>2018-11-20T14:39:11+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/two-magic-words.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/human-experience-requires-gratitude/</loc>
		<lastmod>2018-11-19T15:03:55+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/doing-whats-right-infographic/</loc>
		<lastmod>2018-11-14T15:11:07+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/doing-whats-right.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/catching-people-doing-whats-right/</loc>
		<lastmod>2018-11-13T15:28:28+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/Joseph-Michelli.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/brand-storytelling-infographic/</loc>
		<lastmod>2018-11-07T14:46:46+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/Brand-Storytelling.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/the-laws-of-brand-storytelling/</loc>
		<lastmod>2018-11-06T16:27:52+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/Brand-Storytelling.jpg</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/Acuity-Joseph-Ekaterina.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/Joseph-Avatar-Mug.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/Mug.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-secret-sauce-infographic/</loc>
		<lastmod>2018-11-01T14:00:41+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/11/the-secret-sauce.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-secret-sauce/</loc>
		<lastmod>2018-10-30T14:01:41+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-research/</loc>
		<lastmod>2018-10-24T16:19:59+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-research-infographic/</loc>
		<lastmod>2018-10-24T16:19:33+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/10/customer-experience-research.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/trust-among-dissatisfied-customers/</loc>
		<lastmod>2018-10-16T14:07:31+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/10/JaredHeadshot.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/wearables-and-iot-infographic/</loc>
		<lastmod>2018-10-10T13:56:46+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/10/up-up-and-away.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/wearables-and-iot/</loc>
		<lastmod>2018-10-09T14:00:25+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/taking-flight-with-big-data-infographic/</loc>
		<lastmod>2018-10-03T13:03:49+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/10/taking-flight-with-big-data.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/taking-flight-with-big-data/</loc>
		<lastmod>2018-10-02T18:55:15+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/lessons-from-an-unexpected-sector/</loc>
		<lastmod>2018-09-26T14:04:50+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/09/transforming-customer-experience-with-partners.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/transforming-customer-experience-with-partners/</loc>
		<lastmod>2018-09-25T19:01:49+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/offer-customers-convenience/</loc>
		<lastmod>2018-09-18T14:00:26+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-lessons-infographic/</loc>
		<lastmod>2018-09-12T16:45:07+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/07/so-many-customer-experience-lessons.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/leadership-skills-infographic/</loc>
		<lastmod>2018-09-12T16:41:39+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/07/catching-great-leadership-skills.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/service-design/</loc>
		<lastmod>2018-09-10T12:26:37+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/08/crowd-of-people-1024x682.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/service-design-infographic/</loc>
		<lastmod>2018-09-10T12:26:15+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/08/service-design.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/persona-based-customer-journey-mapping/</loc>
		<lastmod>2018-09-10T12:25:42+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-value-add/</loc>
		<lastmod>2018-09-05T15:10:43+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/06/customer-experience-value-add.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-customer-value-expanding-across-12-standard-forms-value/</loc>
		<lastmod>2018-09-05T15:10:29+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/07/customer-value_23297088_b2ec5246a82e15dd157917fc75ec5236e094bf04.jpeg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-depends-upon/</loc>
		<lastmod>2018-09-05T15:10:20+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-high-trust-happy-employees-customers-shareholders-leaders-2/</loc>
		<lastmod>2018-09-05T15:09:48+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/07/high-trust.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-high-trust-happy-employees-customers-shareholders-leaders/</loc>
		<lastmod>2018-09-05T15:09:43+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/07/high-trust.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-business-trust/</loc>
		<lastmod>2018-09-05T15:09:29+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/08/recovering-business-trust.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/differentiation-strategy/</loc>
		<lastmod>2018-09-05T15:09:24+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/08/Joon.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-lessons/</loc>
		<lastmod>2018-09-05T14:59:24+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/02/customer-experience-lessons.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-retail-myths/</loc>
		<lastmod>2018-09-05T14:58:41+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/12/retail-armageddon.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/retail-myths/</loc>
		<lastmod>2018-09-05T14:55:15+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/12/Chupacabra.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/social-media/</loc>
		<lastmod>2018-09-05T14:51:09+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/12/is-customer-service.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-service-experiences/</loc>
		<lastmod>2018-09-05T14:50:59+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-opinion/</loc>
		<lastmod>2018-09-05T14:50:12+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/11/please-ask-my-opinion.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/please-ask-opinion/</loc>
		<lastmod>2018-09-05T14:50:03+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/11/train.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/11/manoncomputer.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/signature-moments/</loc>
		<lastmod>2018-09-05T14:49:40+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/11/whatsyoursignature.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-gratitude/</loc>
		<lastmod>2018-09-05T14:49:14+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/11/gratitude-is-a-differentiator.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/gratitude/</loc>
		<lastmod>2018-09-05T14:49:04+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-customer-experience/</loc>
		<lastmod>2018-09-05T14:48:55+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/11/small-is-the-new.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-excellence/</loc>
		<lastmod>2018-09-05T14:48:46+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-loyalty/</loc>
		<lastmod>2018-09-05T14:48:36+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/where-has-all-the-loyalty-gone.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/loyalty/</loc>
		<lastmod>2018-09-05T14:47:42+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/melody.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/interiorcar.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/hands.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-lead-people/</loc>
		<lastmod>2018-09-05T14:47:31+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/lead-people-not_technology.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/lead-people-not-technology/</loc>
		<lastmod>2018-09-05T14:47:20+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/empathy-customer-success/</loc>
		<lastmod>2018-09-05T14:47:10+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/empathy-and-connection.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/empathy-human-connection/</loc>
		<lastmod>2018-09-05T14:47:01+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/Photo-1.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/Photo-2.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/Photo-3.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-risk-excellence/</loc>
		<lastmod>2018-09-05T14:46:51+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/the-risk-of-excellence.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/risk-of-excellence/</loc>
		<lastmod>2018-09-05T14:45:48+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/10/Starbucks.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-understanding-a-responsive-experience/</loc>
		<lastmod>2018-09-05T14:45:33+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/09/not-just-fast.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/understanding-responsive-experience/</loc>
		<lastmod>2018-09-05T14:45:25+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-keeping-the-attention-of-your-audience/</loc>
		<lastmod>2018-09-05T14:45:14+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/09/keeping-your-attention.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/keeping-audience-attention/</loc>
		<lastmod>2018-09-05T14:45:06+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-when-it-matters-most/</loc>
		<lastmod>2018-09-05T14:44:49+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/09/when-it-matters_most.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-hurricane/</loc>
		<lastmod>2018-09-05T14:44:23+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-its-time-for-design-thinking/</loc>
		<lastmod>2018-09-05T14:44:13+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/09/shedding-your-implicit-bias.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/design-thinking/</loc>
		<lastmod>2018-09-05T14:44:04+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-must-have/</loc>
		<lastmod>2018-09-05T14:43:43+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/08/leading-with-the-good.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-experience-success/</loc>
		<lastmod>2018-09-05T14:43:33+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-big-data/</loc>
		<lastmod>2018-09-05T14:43:16+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/08/united-airlines_big_data.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/big-data/</loc>
		<lastmod>2018-09-05T14:43:08+00:00</lastmod>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-guilt-greatness/</loc>
		<lastmod>2018-09-05T14:42:58+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/08/guilt-or-greatness.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/customer-perception/</loc>
		<lastmod>2018-09-05T14:42:50+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/08/Tiki.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/infographic-differentiation/</loc>
		<lastmod>2018-09-05T14:42:41+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2017/08/differentiation_strategy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/robots-are-here/</loc>
		<lastmod>2018-09-05T14:40:51+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/02/Robot.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>https://josephmichelli.com/blog/robot-fear-infographic/</loc>
		<lastmod>2018-09-05T14:40:39+00:00</lastmod>
		<image:image>
			<image:loc>https://josephmichelli.com/wp-content/uploads/2018/02/the-robots-are-here.png</image:loc>
		</image:image>
	</url>
</urlset>
<!-- XML Sitemap generated by Rank Math SEO Plugin (c) Rank Math - rankmath.com -->