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Joseph's Blog

Tag Archives: process improvement

Redesigning Process Improvement in the Age of AI & the Customer {Infographic}

Tweet As a customer experience designer, the end goal of all process improvement is to do more that¬†will increase customer value and effectiveness. Every process improvement effort should seek to effectively add value to customers.   _________________________________________________________________ Joseph A. Michelli, Ph.D. is a professional speaker¬†and chief experience officer at The Michelli Experience. A New York […]