Bathroom Blogfest 2010

Is your service visionary or just your hallucination?

My friend Terry Paulson, author of the Optimism Advantage, says the difference between a vision and a hallucination “is how many people see it.”  In order for service to be “real,” leaders need to create a roadmap for its delivery.  At the Ritz-Carlton Hotel Company that vision starts with a”credo” which is placed on a “credo…

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