Keys to Choosing Customer-Centric Business Tactics
A clearly defined business strategy makes tactical decision-making easier. Let’s take the case of Home Depot, one of the major US-based home improvement big box retailers. Home Depot competes aggressively head-to-head with the Lowes brand. Home Depot’s story is well-told in the 1999 book Built from Scratch: How a Couple of Regular Guys Grew The…
Shakespeare and Business
Hamlet…”To thine own self be true.” I sometimes wonder if leadership experts that I admire, like John Maxwell, ever make business missteps? If they do, what can I learn from them? To my surprise at an international speaking event recently, I was asked a similar question. A lady stood up during a question and answer…
6 Keys to True Leadership
I am convinced that many leaders inspire followership through words alone but truly great leaders transform those words in action. One such example of great leadership is demonstrated by a colleague of mine – Karl Mecklenburg. Many of you know Karl as a six-time pro bowl linebacker and a former NFL legend for the Denver Broncos. He also happens to be a well-respected speaker and author…..
Effective Ways to Create a Lasting Leadership Legacy
While in Canada addressing an audience of community leaders, I had a profound sense of the amazing generosity of the human spirit. Don’t get me wrong, I read newspaper’s replete with greed, avarice, crime, armed conflict and senseless acts of violence but the people in that room were probably very much like you. They wake…
Free Webinar Thursday May 28th 2pm Eastern
Join me for a free webinar Thursday May 28th at 2pm Eastern. The webinar is entitled: From the Ordinary into the Extraordinary – Creating the Total Customer Experience For dial-in and registration informaiton, please click the link below: https://www.eventspan.com/event/2009-05-28-from-the-ordinary-into-the-extraordinary-creating-the-total-customer-experience
Doing the Best In the Worst
I’ve always believed that great leaders attempt to anticipate the often unanticipated negative consequences of their forward moving decisions. In other words, they try to figure out what might go wrong despite their intentions to make things go right. Conversely, I’ve been noticing that a lot of leaders are trying to make things go right…
Talent Plus?
I am starting to worry that I am using up all my peak experiences in my 40’s and I won’t have any left over to carry me through my remaining years. Today I went to a very special place, where people truly care about human potential and personal development. That place can be found at…
FREE RESOURCES
The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
