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Joseph's Blog

Monthly Archives: June, 2018

The Role of Humor in Customer Experience

Tweet   _________________________________________________________________ + Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli ++ Want to receive exclusive content on how you can deliver […]

No Joke! The Role of Humor in Customer Experience

Tweet Isn’t it remarkable how things we learn at one point in our life come back to us as welcome gifts later? Early in my career, I wrote a book about helping children develop humor skills (Humor, Play and Laughter – Stress-proofing life with your kids). I became a student on the topic because I […]

Abundantly Moving Beyond Business Fear {Infographic}

Tweet   + Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli ++ Want to receive exclusive content on how you can deliver extraordinary, […]

Abundantly Moving Beyond Business Fear

Tweet Business Fear: Afraid of Being a Loving Business? Long ago I embraced an idea that has had a profound positive effect on my business and, in turn, has helped me be more effective in the way I guide customer experience and leadership efforts on behalf my clients. It is a simple distinction found in […]

Howard Schultz: A Leader, A Teacher, and An Inspiration {Infographic}

Tweet   _________________________________________________________________ + Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli ++ Want to receive exclusive content on how you can deliver […]

Howard Schultz: A Leader, A Teacher, and An Inspiration

Tweet As best I can remember I first met Howard Schultz in 2005 during work with Starbucks that led to the publication of my first of two books about the company, The Starbucks Experience. I was on one of the many maze-like floors at Starbucks world headquarters in Seattle (formerly the Sears fulfillment center back in […]

The Heart of the Experience Professional {Infographic}

Tweet   _________________________________________________________________ + Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli ++ Want to receive exclusive content on how you can deliver […]

The Heart of the Experience Professional

Tweet For an Experience Professional Practicing Otherness in a Selfish World is Essential One of the core values at our company The Michelli Experience is otherness. Our team knows that otherness is a seldom used word but we like the sound of it and moreover we like the concept behind it. For us, otherness is: […]