5 Things You Absolutely Must Do To be Customer-Centric
This is the second in a two-part blog series. If you missed my perspective on 5 Things You Should Not Do in the Name of Customer Experience please check that out here. This week we are flipping our conversation to discuss five things you absolutely must do to be customer-centric. Let’s get straight to it:…
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The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
