Day: May 25, 2016

When it Comes to Service: Beware A Technology-Based Backlash

It’s been said that when you have a “hammer everything looks like nails.” Such is the case with technology! For quite some time now we’ve all watched technology revolutionize the way service is delivered across the globe. For example, the Internet transformed the travel service industry as sites like Travelocity decreased the need for travel agents and apps…

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The Starbucks Experience: Leadership Tips eBook
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