Day: July 30, 2012

Guest Blog – “What You Think Versus What You Know”

In addition to my regular blog post later in the week, here is a bonus guest blog from Heidi Hanna.  Heidi and I have worked together for a shared client and I trust her expertise in human performance will offer a refreshing spark: particularly, as you strive for creative customer experience solutions?  Enough of me…

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The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article