Day: December 3, 2010

Customer Service ISN’T Customer Experience

As a customer experience design type, I definitely help companies deliver better service!  But… Service improvements are just one component in elevating the experiences people have when they encounter your brand. Actually, my favorite definition of customer experience comes from my friend Doug Fleener of the Dynamic Experiences Group.  Doug says…. “Customer experience is managing…

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FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article