Video Gallery

Here you'll get a feel for Dr. Michelli's speaking style across a wide variety of clients and industry categories. The final three videos are presented for those who would like to view longer portions of Joseph's presentations and also understand Joseph's ability to customize his presentations for the clients being served.

 

Service Is Not A Mystery

Leadership & Legacy

What Do You Know About Who You Know?

Way We Serve™

Joseph explains Way We Serve™ Statements through the example of Zappos.

Service is Always Personal

An exploration though the value proposition transformation of the United Parcel Service.

Leadership

Joseph highlights the importance of investing in the growth and development of your people.

Dr. Joseph Michelli on CNBC

Loving Parent’s Home

Dr. Joseph Michelli speaking on a core principal of The Ritz Carlton hotel chain.

Zappos All Hands Meeting

Joseph speaks at a Zappos quarterly All Hands meeting