breaking news!

The Influencers Customer Service Report by OneReach

Monster.com quoted Joseph in this article "4 new retail jobs spawned by the rise of technology" 

Making Customer-Centric Strategies Take Hold, A Harvard Business Review Analytic Services Report

30 Experts in 30 Days with Leah Berry

Self Storage Associaton Globe, September issue, "Enhancing Lives" 

Joseph received the Certified Speaking Professional credential from the National Speakers Association.

The Journal Star quoted Joseph in the article "Hiring Candidates with an Aptitude for Better Customer Service." 

Joseph has been named one of the World's Top 30 Customer Service Professionals for 2015 by Global Gurus International. 

Joseph is currently working with Mercedes-Benz on his newest book, tentatively titled Driven to Delight, which will be released by McGraw-Hill in December 2015 and will be simultaneously released by BrillianceAudio in audio format.

Leading the Starbucks Way, narrated by Joseph, is available now on in audio format

Joseph has been named one of the World's Top 30 Hospitality Professionals for 2014 by Global Gurus International.