Free Downloads

Dr. Michelli provides free downloads to a variety of his materials and e-books. Visit often to find more postings. In order to keep in touch, you will also receive our quarterly newsletter after downloading any of these resources:

"The Zappos Experience: 5 Principles to Inspire, Engage, and WOW" book preview

Download a preview of Joseph's book The Zappos Experience - 5 Principles to Inspire, Engage, and WOW. This preview includes the book index as well as the first and last chapters of the book.
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"The Starbucks Experience: Leadership Tips" E-Book

Download Joseph's e-book titled The Starbucks Experience: Leadership Tips based on his best selling business book The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary.
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 "Elevating Care in Healthcare: Lessons from the UCLA Health System" E-Book

Download Joseph's e-book based on the principles in his New York Times' Bestselling book Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System."
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Sales and Service Excellence Cover and Article

Sales and Service Excellence Magazine Article
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Zappos Webinar FAQ's

The Zappos Experience book FAQs
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How to Access Downloads

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