The Michelli Experience

Why You Must Overcome Continuous Partial Attention & How to Do It! (Infographic)

In this week’s blog, I discussed about executing consistent service excellence. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Why You Must Overcome Continuous Partial Attention & How to Do It! (Infographic)

How to Emotionally Engage Your Customers Through Storytelling (Infographic)

In this week’s blog, I discussed about delivering engaging brand stories. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about How to Emotionally Engage Your Customers Through Storytelling (Infographic)

Unearthing Timeless Customer Experience Wisdom – Lessons from P.T. Barnum

My friend Scott Mckain wrote a powerful customer experience book titled, All Business is Show Business, which prompted me to wonder: What could a great show person teach us about customer experience design and delivery? To answer that question, I picked up P.T. Barnum’s book “The Art of Money Getting: Golden Rules for Making Money.” …

View Post about Unearthing Timeless Customer Experience Wisdom – Lessons from P.T. Barnum

Branded Customer Experience: How to Stretch Your Business Without Losing Consumer Trust (Infographic)

In this week’s blog, I discussed about executing well-received brand extensions. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Branded Customer Experience: How to Stretch Your Business Without Losing Consumer Trust (Infographic)

Branded Customer Experience: How to Stretch Your Business Without Losing Consumer Trust

Let’s assume you are trying to expand your product line or improve your service delivery model. How much change should you attempt? As context for that question, here’s an excerpt from my book, The Zappos Experience Brand positioning experts will tell you that every company is given “permission” by consumers as to how far they…

View Post about Branded Customer Experience: How to Stretch Your Business Without Losing Consumer Trust

Why All Business is Personal: Keys to Humanizing Business Success

A recurring theme throughout my career as an author, public speaker, and business consultant has been, “All business is personal.” Amidst the rush for revenue generation and product development, companies sometimes overlook the importance of fostering deep personal relationships with their employees and clientele. Here are four tips to drive sustainable success by “keeping it…

View Post about Why All Business is Personal: Keys to Humanizing Business Success

Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista (infographic)

In this week’s blog, I discussed about the lessons from a Starbucks Barista. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.

View Post about Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista (infographic)

Service Recovery: How to Apologize and Build Strong Customer Relationships

The Ritz-Carlton Hotel Company is renowned for exceptional guest experiences. In my book I share my work with leaders at this iconic service brand and how those leaders ensure consistently elevated service levels. I also note that NO business (not even the Ritz-Carlton) can deliver FLAWLESS experiences. Since service breakdowns are inevitable, let’s look at…

View Post about Service Recovery: How to Apologize and Build Strong Customer Relationships

Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista

In my books, The Starbucks Experience and Leading the Starbucks Way, I’ve shared many lessons from frontline team members (referred to as partners at Starbucks). While leadership approaches to customer experience are critical, I’ve found that some of the most powerful insights on creating customer loyalty come from those in the trenches with customers daily.…

View Post about Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista

4 Key Strategies for Business Success: Adopt Product, Service, Customer, or Adaptive Approaches (Infographic)

In this week’s blog, I discussed about key strategies for business success. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.  

View Post about 4 Key Strategies for Business Success: Adopt Product, Service, Customer, or Adaptive Approaches (Infographic)

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article