Categories

July 2017
M T W T F S S
« Jun    
 12
3456789
10111213141516
17181920212223
24252627282930
31  

Joseph's Blog

Tag Archives: Talent Selection

Customer Experience Speaker, Consultant, Author OR…A Robot

Tweet At first, I didn’t have the heart to place my various occupational titles in the search field. I was afraid I’d find I’d already been replaced. However, a wave of courage washed over me and I went boldly into the unknown. Whew…as an author I might be safe with a percentage just less than […]

{Infographic} Back with an Apology: Rare Rewards of Service Professionalism

Tweet

Back with an Apology: Rare Rewards of Service Professionalism

Tweet I’ve often made a distinction between service and servitude. Sadly, and all too often, customers treat service providers like they are lesser beings. At the same time, I am disheartened when service providers take little pride in developing the skills necessary to be true service professionals. It is my belief that automation will replace […]

{Infographic} All Business is Personal – Consistency with a Twist

Tweet

{Infographic} The Future of Customer Service: Artificial Intelligence vs Human Intelligence

Tweet

Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic

Tweet Often entrepreneurs reach out to me to discuss “customer-centricity” and the likely viability of their innovative products or services. To give you a sense of some of the key filters I use to evaluate the probable success of various ideas presented to me, let me offer an example of a small business that I […]

Do’s and Don’ts for a Human and Humane Holiday Experience {Infographic}

Tweet

Make a Mouse: The Power of a Culture of Customer Experience Excellence

Tweet I’ve often said anyone can create a mouse. All you have to do is put a copious quantity of food and cloth scraps on your floor and, over time, a mouse will appear. The same can be said for great service cultures. Leaders are responsible for “creating the right environment” for world-class customer experiences […]

FACE it: You Should Improve Your Customer Experience {Infographic}

Tweet

Predictability in an Unpredictable World {Infographic}

Tweet