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Joseph's Blog

Category Archives: Trust

Take Service Communication to the Next Level

Tweet Waiting for Your Email: For the Good of Humanity, Please Reply What happened to service standards and communication etiquette? At the risk of sounding like my father (as he extolled the virtues of the good old days), I am mystified by the rapid deterioration of responsive communication and service urgency. I suspect I’ve been […]

Complexly Simple – Success Can Breed Mediocracy

Tweet Do you want to sound smart? Then, tell your friends you read a blog this week about how metathesiophobia is bolstered by accomplishment. In other words, people who are successful often resist change. Most of us suffer from at least a smidge of metathesiophobia (the fear of change). Certain things can help the condition – […]

{Guest Post} Customer Service May Be Killing Trust in Your Brand

Tweet A guest post by Barbara Brooks Kimmel: Who hasn’t spent, wasted time on the phone attempting to resolve a problem with a company whose brand is meant to enhance, not detract from your life? My guess is you have. Comcast, Verizon, utility providers and particularly health insurance companies are among the first worst offenders. […]

{Infographic} Winning Customer Experiences – Simple Matter of Trust

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