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Joseph's Blog

Category Archives: Heidi Hanna

Starbucks is Greatness Personified, Excellence Diversified {Infographic}

Tweet   _________________________________________________________________ Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli SaveSave

The Robots are Here and There is Fear

Tweet I thought I would conjure up the spirit of the US patriot Paul Revere who (during my school years) was credited as shouting, “The British are coming! The British are coming!” With solid scholarship, it appears Paul Revere likely never shouted those words at all. In fact, the words he did say  –  apparently something […]

Guest Blog – “What You Think Versus What You Know”

Tweet In addition to my regular blog post later in the week, here is a bonus guest blog from Heidi Hanna.  Heidi and I have worked together for a shared client and I trust her expertise in human performance will offer a refreshing spark: particularly, as you strive for creative customer experience solutions?  Enough of […]