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Joseph's Blog

Category Archives: Business Supercharged

Strategic Positioning | Is Your Customer Experience Agile Enough?

Tweet From Machines to Living Organisms I continue to be in awe of consultative think tanks like McKinsey and Company. Over my career, I’ve been blessed to work with McKinsey consultants who often do the heavy lifting to understand optimal strategic positioning for senior leadership teams. Agile Genius The genius of this collection of talented individuals […]

Everyone Has a Platform: Are You Training for that Reality? | Infographic

Tweet   Want more on service excellence and training? Read the blog post that inspired this infographic. _________________________________________________________________ Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. […]

Everyone Has a Platform: Are You Training For that Reality? | Service Excellence

Tweet As many of you know, Snapchat’s new design has sparked considerable criticism, but a simple tweet by celebrity Kylie Jenner purportedly contributed to a freefall for Snapchat’s stock. Here’s how social media reporter Megan Hills tells it in a Fortune article titled Snapchat’s $1.3 Billion Drop in Value Is Linked to A Kardashian: The entrepreneur and Kardashian […]

{Infographic} Supercharge your business by letting go

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Supercharge Your Business by Letting Go

Tweet During the last several months, The Michelli Experience added a new division – Business Supercharged (consulting/coaching services for an exclusive group of entrepreneurs and mid-sized business leaders). Previously, I worked almost entirely with senior leaders in Fortune 500 companies. As I embarked on this new set of products, I spoke with many small and […]