Categories

February 2017
M T W T F S S
« Jan    
 12345
6789101112
13141516171819
20212223242526
2728  

Joseph's Blog

Tag Archives: Service-Centric

Customer Resolution 2017 – Perfect Experiences

Tweet I am proud to say that Horst Shultze, the founder of the modern-day Ritz-Carlton Hotel Company, has been a mentor. One day, I was asking Horst about a client of mine that was struggling to engage customers. As I presented the challenge to Horst, I explained the efforts the company’s leaders had exerted to, […]

Do’s and Don’ts for a Human and Humane Holiday Experience {Infographic}

Tweet

It’s Not Easy Enough: Simplifying the Experience

Tweet If you are old like me, you will remember a time when there wasn’t an express checkout line at grocery stores. If you are somewhat younger, you might remember the days before self-checkout lanes were available. This generation of young people will likely tell future generations that they lived in an era when some […]

It’s Not Easy Enough: Simplifying the Experience {Infographic}

Tweet

Nailing the Numbers – Your Future Equals Your Customer {Infographic}

Tweet

Legacy Schmegacy – What Will You Be Known For?

Tweet Political pundits recently have been opining about the likely legacy of various global political leaders including Fidel Castro and President Barack Obama. Certainly, the word legacy seems fitting for leaders who play on the world stage, but what about the rest of us – ordinary people trying to lead our families, communities, and businesses? Is […]

Thanksgiving & Your Business Year-Round {Infographic}

Tweet

Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled {Infographic}

Tweet

The Kindness Gap: Differentiation by Practicing Civility in Uncivil Times {Infographic}

Tweet