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Joseph's Blog

Tag Archives: Leadership Development

{Infographic} The Future of Customer Service: Artificial Intelligence vs Human Intelligence

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The Future of Customer Service: Human Intelligence (HI) or Artificial Intelligence (AI)

Tweet I have been slow to accept that, from a service perspective, humans will ever be replaced by computers.  I’ve suggested that customers will resist “robots” and I’ve based my thinking in part on the “uncanny valley” hypothesis which postulates that the more robots look like humans the less humans will feel comfortable with them. […]

{Infographic} Are You Up for the Human/Tech Challenge?

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{Infographic} Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors

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Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors

Tweet We’ve all had it happen. As customers, we’ve encountered a service provider who unfortunately chose to attend to something of interest to them instead of attending to our needs. As a result of their self-preoccupation, we were left to feel like we were intruding on their text messaging session, their online purchase, or interrupting […]

Do’s and Don’ts for a Human and Humane Holiday Experience {Infographic}

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Legacy Schmegacy – What Will You Be Known For? {Infographic)

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Thanksgiving & Your Business Year-Round

Tweet Author Melody Beattie once noted that: “Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend. “ I’ve taken the […]

The Kindness Gap: Differentiation by Practicing Civility in Uncivil Times {Infographic}

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The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times

Tweet In addition to highly conflictual political discourse (which may have sunk to an all-time low in the US), I’ve recently observed a number of people making obscene gestures at one another, swearing, and ranting in stores as well as during miscellaneous business transactions. American activist Rachel Corrie once noted, “We should be inspired by people…who show that human […]