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Joseph's Blog

Tag Archives: Customer Service

{Infographic} All Business is Personal – Consistency with a Twist

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{Infographic} It’s Viral, It’s Video Storytelling – Live Visuals Rule

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{Infographic} The Future of Customer Service: Artificial Intelligence vs Human Intelligence

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The Future of Customer Service: Human Intelligence (HI) or Artificial Intelligence (AI)

Tweet I have been slow to accept that, from a service perspective, humans will ever be replaced by computers.  I’ve suggested that customers will resist “robots” and I’ve based my thinking in part on the “uncanny valley” hypothesis which postulates that the more robots look like humans the less humans will feel comfortable with them. […]

{Infographic} Are You Up for the Human/Tech Challenge?

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{Infographic} Is Business a Game? Customer Experience Lessons from Gaming

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{Infographic} Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors

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Customer Experience Excellence – The Science and the Craft {Infographic}

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Customer Experience Excellence – The Science and the Craft

Tweet Every time I develop a customized customer service training tool for a client of mine, I caution that the tool is a “guidebook” for customer service behavior and that no tool can fit every application. As such, a customer service toolkit is only as good as the judgment and skill of the person using it. Additionally, […]

It’s Not Easy Enough: Simplifying the Experience

Tweet If you are old like me, you will remember a time when there wasn’t an express checkout line at grocery stores. If you are somewhat younger, you might remember the days before self-checkout lanes were available. This generation of young people will likely tell future generations that they lived in an era when some […]