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Joseph's Blog

Tag Archives: Customer Experience Design

Show Me the Money: The Why of Customer Experience Excellence {Infographic}

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Branded Customer Experiences {Infographic}

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Personal Brand Vetting – THEY are Listening

Tweet As I help business leaders deliver branded customer experiences, I often start with the premise that brands are nothing more than what people say about us when we’re not around. From there, I work with leaders to determine what they want to be known for and what they want to hear their customers say […]

Don’t Invent – Innovate: The Art of Resolving Human Need {Infographic}

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Countering Terror with a Service Heart

Tweet Yet again the world is rocked by a terrible and senseless mass shooting.  In a community not far from me in Central Florida, innocent men and women entered a business not expecting to run out in horror, be carried out in pain, or not walk out at all. The media will spotlight the human […]

Countering Terror with a Service Heart {Infographic}

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The Muhammad Ali Experience: 5 Lessons to Win By

Tweet Muhammad Ali was not only a civil rights advocate and exceptionally talented boxer – he was and will be an enduring brand. From an advertising perspective, his equity extended in commercial endorsements of brands like Louis Vuitton, Porsche, Apple, Coke, Gatorade, and Pizza Hut. So what can every business leader learn from the brand experience consistently delivered by Muhammad Ali? Here […]

To Switch or Not to Switch: 4 Ways to Stop Customer Churn {Infographic}

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To Switch or Not To Switch – 4 Ways to Stop Customer Churn

Tweet According to a recent comprehensive international study conducted by Accenture, 52% of customers reported that poor customer service caused them to switch from one brand to another in the past year. In the U.S. alone that “switching” behavior means poor service costs brands over 1.6 trillion dollars. Given those numbers from Accenture and prior research from Bain […]

How to Engage Millennials at Work {Infographic}

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