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Joseph's Blog

Monthly Archives: December, 2016

Customer Resolution 2017 – Perfect Experiences {Infographic}

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Customer Resolution 2017 – Perfect Experiences

Tweet I am proud to say that Horst Shultze, the founder of the modern-day Ritz-Carlton Hotel Company, has been a mentor. One day, I was asking Horst about a client of mine that was struggling to engage customers. As I presented the challenge to Horst, I explained the efforts the company’s leaders had exerted to, […]

Do’s and Don’ts for a Human and Humane Holiday Experience {Infographic}

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Do’s and Don’ts for a Human and Humane Holiday Experience

Tweet Over twenty-five years ago I used to speak about managing the stress of the holidays. Those speeches were loosely based on the book Unplug the Christmas Machine: A Complete Guide to Putting Love and Joy Back into the Season. In it the authors, Jo Robinson and Jean Staeheli, essentially focused on four main themes: […]

As A Speaker Don’t Try To Be Purrficct {Guest Post by Bill Lampton, Ph.D.)

Tweet {This is a guest post from Bill Lampton, Ph.D.} Yes, I misspelled perfect because I wanted you to see that it’s OK to make a mistake. You still knew what I meant, didn’t you? Now the good news is that audiences will get what you mean and understand you clearly even though you make a […]

It’s Not Easy Enough: Simplifying the Experience

Tweet If you are old like me, you will remember a time when there wasn’t an express checkout line at grocery stores. If you are somewhat younger, you might remember the days before self-checkout lanes were available. This generation of young people will likely tell future generations that they lived in an era when some […]

It’s Not Easy Enough: Simplifying the Experience {Infographic}

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Nailing the Numbers – Your Future Equals Your Customer {Infographic}

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Nailing the Numbers – Your Future Equals Your Customer Experience

Tweet I’ll admit it, as a customer experience consultant I have a tendency to see improving customer experience as a cure for all business ills. As the saying goes, if you have a hammer everything looks like nails. Over time, I have come to concede that product development, finance, and other business disciplines are equally […]

Legacy Schmegacy – What Will You Be Known For? {Infographic)

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