Categories

May 2016
M T W T F S S
« Apr   Jun »
 1
2345678
9101112131415
16171819202122
23242526272829
3031  

Joseph's Blog

Monthly Archives: May, 2016

When it Comes to Service: Beware A Technology-Based Backlash

Tweet It’s been said that when you have a “hammer everything looks like nails.” Such is the case with technology! For quite some time now we’ve all watched technology revolutionize the way service is delivered across the globe. For example, the Internet transformed the travel service industry as sites like Travelocity decreased the need for travel agents and […]

Beware A Backlash From Too Much Tech {Infographic}

Tweet

How to Stop the Revolving Door for Millennials at Work

Tweet This past week I traveled to and worked with leaders in five cities across the US and Canada, (Baltimore, Philadelphia, Knoxville, Houston, and Vancouver, B.C). In addition to three topics I typically talk and consult about (customer experience, leadership, and culture), in every setting one word kept coming up – Millennials! Most leaders and […]

How to Engage Millennials at Work {Infographic}

Tweet

Noble Associations, Transparency, and Accountability EQUALS Success

Tweet It’s that time of year when we remember and honor our mothers, so allow me to harken back to a “momism” that was frequently uttered in my childhood home. Marie Michelli was quick to say, “tell me who you run around with and I’ll tell you what you are.” The upshot of that saying […]

Noble Associations, Transparency, and Accountability EQUALS Success {Infographic}

Tweet

“Happiness is not an app on a mobile phone” – The Art of Messaging

Tweet This blog is about relevant messaging throughout the journey your customers have with your brand. Although I will use Pope Francis as an example, I am not opining about the Catholic church, the popularity of the Pope, or even Christianity in general. I’ll leave all that to the theologians. Much of a customer’s journey […]

Happiness is Not an App on a Mobile Phone {Infographic}

Tweet