Categories

January 2016
M T W T F S S
« Dec   Feb »
 123
45678910
11121314151617
18192021222324
25262728293031

Joseph's Blog

Monthly Archives: January, 2016

Leaving a Leadership Legacy {Infographic}

Tweet

Leaving a Leadership Legacy

Tweet Whenever I consider offering customer experience consulting services for a prospective business client, I interview senior leadership and ask a lot of questions that get at motivation and their perceived purpose for the potential partnership. Early in my career I was so excited “to be considered for work” that I didn’t understand the importance of due diligence when connecting your brand with someone else’s business.  In the context of my […]

Who are Millennials? {Infographic}

Tweet

The SDI’s of Millennials

Tweet In the 1950’s, a number of ministers and politicians railed against the “evils of rock and roll” and implied that the youth of the day were adversely affected by the insidious nature of the music. Despite that music, most of us who lived through the 1950’s and 60’s did so without too much lasting […]

How to WOW Customers Without Spending an Extra Dime {Infographic}

Tweet

Memorable WOW Experience Held Together by Coffee Stir Sticks

Tweet It’s an occupational hazard of keynoting, consulting, and writing about customer service that my friends and family feel compelled to share all of their customer service nightmare stories. I’m really not complaining. I merely mention this as a set-up to a story shared with me by my son. Before I get too far into […]

Renewed Year Customer Experience Focus

Tweet A new year is here and I need to make a confession. I admit it. I’ve been critical of leaders who make declarations like “THIS IS THE YEAR OF THE CUSTOMER.” My problem with those types of statements is that I believe every year should be the year of the customer. Why else are we in business? In support of my […]

Things to Consider About Customer Experience Going Into 2016 {Infographic}

Tweet