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Joseph's Blog

Monthly Archives: December, 2015

Awaken the Force: Six Powerful Commitments for 2016

Tweet As December comes to a close, many of us will do a “year in review” (and if we don’t, Facebook will do it for us).  A lot of us will also think about how we can succeed in the year to come. I have long stopped doing “New Year’s resolutions” since I’ve repeatedly lost and gained back the same 10 pounds […]

Awaken the Force: Six Powerful Commitments for 2016 {Infographic}

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So You Want to Deliver Outstanding Customer Experiences… | Driven to Delight

Tweet According to Forrester Research, 93% of corporate leadership teams place customer experience improvement on their list of strategic priorities and 23% businesses have it in the number 1 position.  So if you want to drive an elevated customer experience that differentiates your business from the competition, increases the loyalty of your customers, and results in […]

So You Want to Deliver Outstanding Customer Experiences…{Infographic} | Driven to Delight

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Understanding the Customer Journey

Tweet I will admit it.  I am old. I remember a time when people carried pieces of paper in their car to help them get around.  We called those documents “maps” and we struggled to fold them back into place when we were finished using them. Today maps have gone digital and satellites locate us and offer mellifluous […]

Understanding the Customer Journey {Infographic} | Driven to Delight

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Keys to Customer Experience Excellence | Driven to Delight

Tweet Guilty! I admit it I’ve been known to take a complex topic like “customer experience excellence” and make it even more complex. So let’s take a simplified, hopefully not a simplistic, run at how to treat customers in a way that separates you from the competition.  To keep me on track, I’ll offer a framework courtesy of leaders at Mercedes-Benz […]

Keys to Customer Experience Excellence {Infographic} | Driven to Delight

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How to Become a Leader in Customer Experience | Driven to Delight

Tweet There are leaders, followers, and…well people who just get in the way! Which are you? In business today, it takes leadership to build a business that consistently engages customers. If customers aren’t emotionally connected to your brand, through the experiences you provide, you will be vulnerable to offers and solicitations from your competitors. Such […]

How to Become a Leader in Customer Experience {Infographic} | Driven to Delight

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