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Joseph's Blog

Monthly Archives: September, 2013

Is is loyalty or buying customers?

Tweet We all have those loyalty cards hanging from our key rings as we make our way to CVS, Starbucks, and anywhere else we can get a discount or two. As a consumer, we know that as long as we carry these pieces of plastic, bargains await us. Business owners assume we use these cards […]

McGraw-Hill is Happy to Announce My Book Hits Bookstores this Week – Leading The Starbucks Way

Tweet By Joseph Michelli, New York Times Bestselling Author of The Starbucks Experience “An accessible and practical guide to corporate success.” Publishers Weekly “Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in The Starbucks Experience.” Kirkus Reviews The international success of Starbucks begins with a promise: To […]