Categories

August 2012
M T W T F S S
« Jul   Sep »
 12345
6789101112
13141516171819
20212223242526
2728293031  

Joseph's Blog

Monthly Archives: August, 2012

Shouldn’t You be Shadowing Your Customers? Whys, Whats and Hows for Success

Tweet Have you ever been shadowed?  Have you ever shadowed?  I am talking about customer shadowing of course and if you are not doing it, you might want to add it to your toolkit. Imagine not only asking your customers what they want or need from you but also getting permission to watch your customers […]

The Basics for Delivering Customer Value

Tweet How often do you say “no” to a lucrative business opportunity?  I have come to believe that excellence requires a willingness to pass on those opportunities where you are likely to be mediocre, or where those new opportunities will take your focus away from where your attention is needed to maintain or achieve excellence. […]