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Joseph's Blog

Monthly Archives: November, 2011

The Power of Story – Betabrand

Tweet I was backstage  with Chris Lindland CEO of Betabrand recently at a Zappos All Hands meeting and I couldn’t help but conclude that he may have best demonstrated the power of an “engaging story.”  In fact, I would dare to say that for awhile his entire brand with a fable without a deliverable product. […]

The Real Reason Your Team Doesn’t Trust You

Tweet Today’s guest post is by Mike Figliuolo, the author of One Piece of Paper: The Simple Approach to Powerful, Personal Leadership. Here’s Mike: Your team doesn’t trust you.  Honestly.  They don’t. Trust is key to effective working relationships; yet, as you climb the corporate ladder, trust seems harder to earn and easier to lose. […]

Intention is Fine but Where’s the Service?

Tweet You are going to have to indulge me for a moment because the following service breakdown story may initially seem like I’m venting but it is presented to highlights how “good service intentions” just don’t cut it . For me things did not start off well with a new utilities provider.  When I called […]

Customer Experience Then and Now!

Tweet I read the strangest things!  Right now, I am finishing a short book by P.T. Barnum entitled “The Art of Money Getting: Golden Rules for Making Money.”  I wasn’t attracted to the book because I need to make money (on that front I have been blessed beyond my wildest imagination), I picked it up […]