Categories

August 2009
M T W T F S S
« Jul   Sep »
 12
3456789
10111213141516
17181920212223
24252627282930
31  

Joseph's Blog

Monthly Archives: August, 2009

Too Much of A Good Thing?

Tweet As a customer experience designer, I can’t believe I am asking this question but here goes…Can you ever enrich a customer experience too much? That question, in my world, is tantamount to asking Bill Gates if he could ever have too much money or a New York Yankee fan if the Bronx Bombers could […]

A Customer by Any Other Name

Tweet I was consulting with a senior leadership team about designing experiences across their business. At one point in the meeting I was blending the concepts of customer and employee experience under a broad banner called the business’ “overall experiential offering.” A well-meaning executive spoke up to encourage a more precise use of terms. He […]