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Joseph's Blog

Category Archives: Driven to Delight

{Infographic} The Future of Customer Service: Artificial Intelligence vs Human Intelligence

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The Future of Customer Service: Human Intelligence (HI) or Artificial Intelligence (AI)

Tweet I have been slow to accept that, from a service perspective, humans will ever be replaced by computers.  I’ve suggested that customers will resist “robots” and I’ve based my thinking in part on the “uncanny valley” hypothesis which postulates that the more robots look like humans the less humans will feel comfortable with them. […]

Not Top Of Mind But Top Of Heart – When Branding Gets Real {Infographic}

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Not Top Of Mind But Top Of Heart – When Branding Gets REAL

Tweet Here are some important terms of art when it comes to understanding the strength of your brand: Brand Awareness – the visibility of your brand and it’s products/services in the eyes of consumers. Branding Campaigns – tactical strategies for driving brand awareness. Impressions – how many customers actually lay eyes on elements of your […]

Countering Terror with a Service Heart

Tweet Yet again the world is rocked by a terrible and senseless mass shooting.  In a community not far from me in Central Florida, innocent men and women entered a business not expecting to run out in horror, be carried out in pain, or not walk out at all. The media will spotlight the human […]

To Switch or Not to Switch: 4 Ways to Stop Customer Churn {Infographic}

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Noble Associations, Transparency, and Accountability EQUALS Success {Infographic}

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Why You Should Be A “Yes and” Leader In A “No but” World

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Want to Deliver Exceptional Customer Experiences? Focus on Your POPs & PODs {Infographic}

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Through the Mirror of the Customer Experience {Infographic}

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