Day: January 12, 2016

Memorable WOW Experience Held Together by Coffee Stir Sticks

It’s an occupational hazard of keynoting, consulting, and writing about customer service that my friends and family feel compelled to share all of their customer service nightmare stories. I’m really not complaining. I merely mention this as a set-up to a story shared with me by my son. Before I get too far into my…

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The Starbucks Experience: Leadership Tips eBook
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