Day: August 14, 2014

Renewing Commitment to Customer Experience – A Cost-Saving Approach

In many parts of the US, back to school begins weeks before the first nip of autumn can be felt in the air. It is a season that inspires lifelong learning, seeing things differently, and replacing the antiquated with the fresh. In this spirit of reconsideration and renewal I just read research scientist Peter Kriss’s…

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The Starbucks Experience: Leadership Tips eBook
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