Day: March 30, 2012

Don’t Check Your Text! Serve ME

Former Apple & Microsoft executive Linda Stone coined the term “continuous partial attention” to describe the growing phenomena whereby we split attention between multiple sources of interaction such as pulling out our iPhone to check a text message chime instead of continuing to interact with friends or customers.  There is something about a phone call, text…

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The Starbucks Experience: Leadership Tips eBook
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How to Win Every Customer, Every Time, No Excuses! Article